National Client Service Manager

Strikeforce  is an award-winning shopper marketing agency specialising in managing field sales teams, sampling and demonstrations, merchandising and experiential events, with a footprint across the AUNZ market. We work with exciting global brands across FMCG, DIY and consumer electronics.

We are seeking an experienced National Client Service Manager to lead and grow key client partnerships across Pharmacy Retail and FMCG channels in New South Wales. This is a senior, commercially focused role responsible for end-to-end client leadership, activation strategy, revenue performance and execution excellence through our field teams.

Reporting to the Group Client Service Manager, this role acts as a trusted strategic partner to clients, owning outcomes and ensuring measurable ROI across complex retail environments including pharmacy banners, independent pharmacies, grocery and convenience.

Your Impact 

• Lead and own client partnerships across Pharmacy Retail and FMCG categories within NSW.
• Take full accountability for the delivery of client activations, programs and projects against agreed KPIs.
• Develop and execute activation strategies covering on-shelf availability, distribution, promotional execution, new product launches and incremental displays.
• Translate client priorities into clear, actionable briefs for field teams and regional leaders.
• Deliver accurate, insightful reporting including ROI analysis, performance summaries and optimisation recommendations.
• Own revenue forecasting, invoicing accuracy and management.
• Identify and convert organic growth opportunities within existing client accounts.
• Lead regular client reviews, planning sessions and performance deep dives.
• Collaborate closely with Planning, Activation, Finance and Operations teams to ensure seamless delivery.
• Act as the senior escalation point for client issues and strategic discussions. 

What You Bring 

• Proven experience in client service, account management or commercial leadership roles within Pharmacy Retail and/or FMCG environments.
• Demonstrated experience working with pharmacy groups, banners or independent pharmacy retail is strongly preferred.
• Strong commercial acumen with experience managing revenue, forecasting, ROI and profitability.
• Exceptional stakeholder management and relationship-building skills at senior levels.
• Strategic mindset with strong activation planning and execution capability.
• Highly developed written and verbal communication skills.
• Analytical and data-driven, with the ability to translate insights into action.
• Ability to manage complexity, lead through change and balance multiple priorities.
• Advanced proficiency in Microsoft Excel, PowerPoint and reporting platforms.

Why You'll Love It Here 

• Work with diverse, dynamic teams across the organisation
• Direct impact on client success and business growth
• Opportunity to shape and improve processes
• Fast-paced environment perfect for quick learners
• Clear performance metrics tied to your success
• Potential to progress your career through coaching and mentoring from senior managers
• Competitive salary package incorporating mobile phone, laptop and annual bonus based on achievement of KPIs 

The Ideal Candidate 

You are not simply seeking a role, but a career where your strategic thinking, operational expertise, and people leadership can make a measurable impact. You operate comfortably at all levels of an organisation, building trusted relationships with senior stakeholders while inspiring and guiding high-performing teams.

You are a commercially astute, client-centric leader with a strong sales mindset, responsible for enabling clients to achieve their full potential. You do this by maximising opportunity through best-in-class field operations, data-led insights, and the development of engaged, capable teams.

The successful candidate has the potential to progress their career beyond this role through coaching and mentoring from senior managers. A competitive salary package is on offer incorporating mobile phone, laptop and an annual bonus based on the achievement of KPI’s.